Support Contracts

Hardware & Software Support Packages:

Do you want to lower your I.T. Maintenance Costs This Year?

You prefer a one stop shop for ALL your I.T. issues?

Would paying Monthly help your cashflow?

Use our Flexible support contract!

It works around a points based system. Your monthly payment by standing order, purchases points. The Total amount of points are worked out over the period of a year and you use them as You like for I.T. Support. You have access to our Qualified IT Technicians who have a wealth of Knowledge between them and available to YOU! For Telephone Support, Remote Access, Site Visits or even Consultancy & Network Design.

Tailored payment plans:

To service the market in what has been an uncertain economy, in which most companies have to watch their budgets closely, Sycom has developed flexible payment plans to enable companies to purchase just the amount of support they need.

It's quick & Easy to set-up, and gives you the peace of mind knowing that your network is in capable hands.

Over 95% of our clients Renew their Contracts with us on an Annual basis!

Call our team on 0118 9797979 or email us: support (at) sycom.net

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Sycom have helped many companies grow from initial idea's, through startup into corporate organisatons with multiple offices across the globe. Fundamental to this growth has been planning, getting the foundations right and listening to what the business actually needs to move forward, naturally coupled with pro-active support.
In Sycom's history around four corporates have merged or been aquired by large worldwide players with one key area that helped these go through to fruition, their IT infrastructures. Sycom are proud of this because it shows their commitment to clients and perhaps more importantly shows they are doing things right!

Sycoms core focus is support at a level that is almost personal and with their focus largely on long term relationships, companies are able to utilise Sycom almost as a division within their organisations. It keeps their IT budgets sensible, and allows businesses to focus on their core business. In fact Sycoms approach in this way is something many other IT support organisations just can't get right. Only recently with changing trends, have support companies realised the monthly billing model, the value of existing clients and maintaining good relationships. It's ironic that Sycom's business model back in 1995 coupled with the philosophy of Simon Thomson, (or Si as he's known to many ) Sycom's founder who is still active with select clients, is what many IT support and helpdesk providers are adopting now, because they must to survive.

Thomson cotton'd onto Terminal Services for businesses back in 1999 (now known as Remote Desktop) as a way for businesses to really use their business systems on another level. Thomson states "It was a fundamental way of allowing our clients to expand their terratorial limits across the globe quickly and efficiently."

Sycom don't just stop with businesses. Because Sycom support a whole range of differing client bases, when these organisations upgrade or renew hardware, Sycom in collaberation with these organisations, are able to re-commission this kit and utilise it in local Schools. In fact Sycom's support team have implemented Servers and network solutions for schools in the Wokingham District area operating on a not for profit basis with these organisations. "Being a parent in an uncertain world today, my company can help make a tiny difference for young kids by giving them something. Our kids are our future leaders, we must invest in them. I have seen so many schools struggle to provide decent learning from poor IT systems due to lack of funds, because from my experience, many suppliers to schools have leveraged contracts and tenders, played with the technicals and in my opinon charged way over the odds. For sure, I understand profits have to be made but there is a moral limit. I can only help a certain amount of schools and at least I can rest knowing i've helped give real quality systems and advice to assist the teaching of our kids and really help our teachers." says a passionate Thomson.